Dear Mr. Sutton:

We are writing this email to thank you and your staff for the extraordinary experience we had purchasing our 2011 Ever-lite by Evergreen. It was a wonderful and stress free experience starting with our negotiations prior to the sale and ending with our purchase. Our salesman, Craig, was always eager to listen, inform, and keep us up to date as our rig was shipped from Indiana to Sutton’s. We have never made such a purchase from any out-of-state dealership (since we reside in AZ) and were extremely impressed with the ease in which it all took place.

Despite the “challenge” presented when we arrived in Oregon to pick up our Ever-lite–because a window broke during the rigs transport from Indiana to Sutton’s–your general manager handled the situation in a very professional, respectful, and sensitive manner. After the situation was taken care of, we had the pleasure of meeting many of your other team members including Mark and Tom and were, once again, impressed with their professional warmth and commitment to do all they could to make our experience with Sutton’s a wonderful one.

We want you to know that, prior to our purchase from your dealership, we visited your website often and read about your dealership in various magazines. Your dealership was rated as one of the most reputable on the west coast which is what encouraged us, initially, to make contact with you regarding our purchase. And let’s be candid, many people have had very disappointing experiences both during and after their purchase of an RV and we did not want that to happen to us.

We want to, again, thank you and your team for such a wonderful experience and also want you to know that we will enthusiastically recommend Sutton’s to anyone interested in purchasing an RV, even if they live in a state other than Oregon. It was well worth our drive and we would do it again. Thank you sir, and cudos to your excellent team!

Happy Holidays,
Angie & Cheryl Plunkett
Apache Junction, AZ

Dear Mr Sutton:

This letter is very long in coming but that makes it no less important. Your service department is absolutely EXCELLENT!

Last spring we had a water leak that we discovered just as we were leaving for a trip. We stopped in at your service department in the hope that something could be done as it is hard to camp without water. Your service department was swamped but they took the time to see what could do. As a matter of fact, your staff treated us as if they or one of their family had the problem. We were lucky and they found the part and got us on the road in almost no time. We were so very thankful for that help as it really saved our trip. Others sell RVs but it is service that will keep us coming back again and again.

Please give my thanks to the staff.

Chris Utterback

Dear Mr. Sutton,

I just wanted to write to let you know about the pick up experience for my new Airstream International 19 which we picked up on Friday September 4th, 2009.

We first met with our salesman, Steve, who has been extremely helpful throughout. I would send any of my friends who were looking for an RV to him without qualms. He helped me show my wife the Flying Cloud model (which I wanted her to see for comparison as she was not able to be present when I was doing the final selection) and after we took care of the financial matters he escorted us to the service/delivery area and introduced us to Scott and Noah (who was to do our walk through).

Scott was great at explaining the parts department to us, and Noah did an outstanding job of showing us how everything worked, making helpful suggestions and answering our plentiful questions. We then went back to Scott who helped us pick up the things we needed to “complete the package.”

Your staff was friendly knowledgeable and extremely accommodating. The facility was clean (including the immaculate restrooms, (much appreciated by my wife) and overall it was a fantastic delivery experience.

Of course we are very happy with our Airstream also!

Thank you for a great experience.

Sincerely,
David and Lynn Pass

It’s been over four years now since my wife and I bought our 28Ft Airstream CCD International from George and Martha and the great impression the experience of dealing with Sutton RV left still remains. Next to our home, our Airstream is the largest investment we have made and more then a little nerve racking. We live in California, within easy driving distance of two Airstream dealers, but in person neither one of these dealers made us feel as comfortable or at ease with our purchase as Sutton RV did from OREGON, and after all that George and Martha were kind enough to deliver our silver beauty themselves. To this day when someone asks about where our “Lu-Lu Bel” came from I tell them the best place to buy is in Oregon.

Letter sent to Airstream, Inc.

To Whom It May Concern,

This letter is in reference to George Sutton R. V. in Eugene, Oregon.

Making a substantial purchase is often a frightening experience, especially during these times. My wife and I had looked for a new Airstream Bambi DWR for quite some time and finally found one for sale at Sutton R. V. in Eugene.
As we live in Florida, all of our dealings had to be done over the phone, long distance. We initially spoke with a Mr. Joe Weeks who was friendly and competent. After many calls to Mr. Weeks…who showed uncommon patience with us., a deal was struck.

My wife and I decided we would drive from Florida to Eugene to pick up our new Airstream. However, by the time we had driven to Nashville, we realized we would not have time to drive out west and back before my wife had to return to work. We called Mr. Weeks to advise him of our situation. In short order, Joe informed us that the owner, Mr. George Sutton and his wife Martha, would be willing to drive the unit to Dallas if we could meet them there.

We happily agreed on a date. Mrs. Sutton called us from the road a full day before we had expected to meet them saying that they were in Dallas waiting for us. They had driven 14-hour days knowing that we had a time crunch.
My wife and I met them in the dining room at the motel and felt as if we had known them for years. They both put us at ease, answering all of our questions, and spent extra tune with us doing a walk-through of the Bambi. On our way home, they called to see how we were progressing and once again stressed that if we had any questions at all, to call them.
Not only did we come home with a new Airstream, but we feel as though we also made new friends we plan to visit on our first trip out west. George and Martha Sutton are wonderful ambassadors for Airstream. You are lucky to have them represent your product.

Marvin and Dianne Rosenberg

Dear Terry and Staff of George M. Sutton RV Company,

After weeks of preparation, including making more storage space, and loading all our personal belongings, we finally took our new Salem LE Trailer out on its maiden voyage to the Oregon coast. We were exceedingly satisfied with the results.

When we arrived on Friday evening it was cool, almost 40 degrees but with a simple push of a button, our new home was warm and toasty. The next day it rained, very typical for Oregon coastal excursions in the spring. But, no worry, our home was warm and dry with music on the sound system, homemade pancakes and sausage for breakfast, followed by a nice hot shower. A perfect beginning to our camp-out.

Our two sons arrived the next day with screaming grand-kids and barking bogs. The weather turned hot and muggy. But like magic, we simply turned on our new air conditioner and was instantly greeted with cool air. Thanks to a comfortable trailer with the convenience of a bathroom, we survived the second day, although it was more chaotic and definitely louder than the day before. We had a great time with all the activity and many new family memories were created.

The third day, the kids left in the morning and by early afternoon, it was almost too quiet, if you know what I mean. But, believe me, I’m not complaining. The weather cooled a bit, but not cool enough for heat and not warm enough for our air conditioner. It really was perfect weather to wander the beach, have a doughnut at the local bakery, or just sit in the warm sun sipping a cold beer.

Our trip back to Portland the following morning went smooth as could be. The trailer is a couple thousand pounds lighter than our old one, so gas usage was less, and my old pick up just hummed along without a care in the world.

All this is to say thank you. You and your wonderful co-workers were absolutely great. Your courtesy and patience was so appreciated. I will never forget how fair and square you treated me in the transaction.

Now, whenever I take a journey in my new traveling home, I will always remember the George M. Sutton RV, with Terry, Antra, Tom, Scott, Mark and all the staff that made this joy possible.

Sincerely,

Irvin and Carol Coffee

We enjoyed our “maiden voyage” 200 mile trip to the Oregon coast with our new 2008 Tango 299BHS purchased from Sutton RV in Eugene. It towed very nicely behind our F150 Super Cab. All systems worked just right. My wife appreciates the finish work as much as I value the overall construction. I can imagine this economy is a bummer for you as it is for everyone. I sincerely hope your company can weather this crisis. You have produced a very good product. We were the only Tango in Ft. Stevens State Park. Several people commented on the trailer. My wife Janet and I and our traveling partners (grand-kids) wish you good fortune.

Thanks, Rob

The following is a testimonial from a customer in Montana who uses her new Airstream BaseCamp for Search and Rescue. We never knew so many people could fit inside one of these things!!!
-George

—

Hi Joe,

All is good here. Still cold, though. The Dive team did an ice dive yesterday, and one of the guys took a picture of us all happily sitting in the Base Camp eating a hot meal after our dive. Thought you might like to see it.

George,

As of 7:30PM last night, Pam and I are home. The trip was eventful. Running through snow in the Rockies with a 34 foot travel trailer is invigorating. Crossing the plains with gusts to 40 knots is tedious. Passing 18 wheelers on the 1930’s era two lane bridge over the Mississippi is stressful. But the most challenging experience was backing the darn thing down our driveway in the dark. Truck and trailer are very dirty but intact.

Pam and I appreciate our Oregon buying experience. Thanks for the many patient explanations offered at all levels. Terry did a great job answering questions and connecting the dots for the purchase. Mark was exceptionally knowledgeable in the daily operation of the trailer. He was thorough in his orientation. But I especially appreciate Tom’s willingness to meet me at the service garage on Saturday morning (Valentine’s Day) to allay my concerns about the phantom ‘leak’ I observed. Tom was friendly, courteous, and concerned about the problem. He knew just what to do to isolate, address, and resolve my issue. Even Wendy (his wife) was very good-natured about being at work rather than home.

Please pass on my appreciation to Terry, Tom, and Mark.

Regards,

Jim Selman
Winchester, TN

Bob:

Please except my heart felt thanks for one of the best buying experiences the wife and I have had in some time.

Your knowledge and attention to the specific details of our new fifth wheel gave us the feeling that you really had our interests in mind to help us make the right long term choice in a unit that would not just meet our current needs, but in the future as well. Your dedication and consideration, while dealing with a cold, even coming in on a day off to make the transition and setup of the unit, not to mention answers for the repetitive and seemingly unending questions we had, gave the wife and I the feeling that true customer service is still available.

Again, Thank You! and please know that the Sutton dealership, and service department and You by name will be getting rave reviews when friends and others see our new Durango. Please share this thank you with the rest of the friendly and informative folks at Sutton RV.

P.S.
Having used the lot behind the service department and then heading home with the new unit, by the time we arrived, it was almost like the trailer and the truck were made for each other, handling and control were almost what I would have expected with just the camper alone. I don’t think the truck has ever rode better. However one look in the mirrors is enough to bring one back to earth, dang this thing looks big.

William and Sharon Lockard
Eugene, Oregon